Shipping policy

At Sandy+Rizzo, we are committed to providing a smooth, reliable, and transparent shipping experience for our customers throughout the United States. Please review the information below for details about order processing, shipping times, delivery, tracking, cancellations, and potential shipping delays.

Order Processing

Processing time: 1–5 business days, Monday through Friday.
Orders placed on weekends or U.S. public holidays will be processed on the next business day.
Orders may require additional processing time due to payment verification, incomplete shipping information, or periods of unusually high order volume.
If we anticipate a significant delay, our customer support team will contact you by email.

Shipping & Delivery

Destination	Estimated Transit Time
United States	5–12 business days

Estimated Total Delivery Time

Estimated total delivery: 6–15 business days

Please note that delivery estimates are not guaranteed and may vary depending on the carrier, destination, weather, holidays, and other circumstances outside our control.

Order Cut-Off Time

Our order cut-off time is 12:00 PM CST. Orders placed after the daily cut-off time will be processed on the following business day.

Shipping Carriers

Depending on your location, order size, and shipping requirements, orders may be delivered by:

USPS
UPS
FedEx

Tracking information will be provided by email once your order has shipped.

Pick up Orders

Orders placed online can be picked up at the Gilded Oyster. Pickup happens once a week, on Wednesdays.

Order by Monday, midnight → ready for pickup that same week’s Wednesday
Order Tuesday or later → ready the following Wednesday (one week later)

Same-day pickup is not available..

Pick-up Address: The Gilded Oyster: 6030 Line Ave, Suite 210, Shreveport, LA

Order Tracking

After your order is dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow 24–72 hours after shipment for tracking information to become active or updated.

Order Cancellations

To request a cancellation, please contact us as soon as possible:

Email: sandyrizzo2020@gmail.com

Cancellation requests are not guaranteed once order processing has started. If your order has already shipped, you will need to follow our return procedure.

Shipping Issues

Lost or Stolen Packages

If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and your property's usual delivery areas.

Sandy Rizzo is not responsible for packages marked as delivered by the shipping carrier. For packages lost or stolen after delivery confirmation, please contact the carrier directly to file a claim.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for packages delayed, lost, returned, or incorrectly delivered because of inaccurate or incomplete information provided by the customer.

Delivery Exceptions and Delays

Delays may occur because of:

Severe weather
Natural disasters
Customs inspections or clearance delays
Carrier or logistical disruptions
Remote or rural delivery locations
Peak holiday shipping periods
Unusually high shipping volumes

We appreciate your patience when delays occur due to circumstances outside our control.

Address Changes

If you need to change your shipping address after placing an order, please contact us immediately:

Email: sandyrizzo2020@gmail.com

Address changes cannot be guaranteed once an order has entered processing or shipped. Once an order has shipped, rerouting may not be possible.

Undeliverable or Returned Packages

Packages may be returned because of:

Invalid or incomplete addresses
Failed delivery attempts
Refused deliveries
Other carrier-related delivery issues

Additional shipping charges may apply if you request that a returned package be shipped again. In some circumstances, the order may be canceled.

Holiday Shipping

During high-volume periods such as Black Friday, Cyber Monday, Christmas, and New Year's, carriers may experience delays beyond normal delivery estimates.

We recommend placing orders early during peak shopping seasons.

Contact Us

Name: Sandy+Rizzo
Email: sandyrizzo2020@gmail.com