Refund policy

At Sandy+Rizzo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review the return and refund information below.

Return Eligibility

You may request a return within 15 days of receiving your order.

To be eligible for a return, items must:

Be unused, unworn, and in their original condition
Include original packaging, if applicable
Not be damaged due to misuse, improper handling, or normal wear and tear

Certain items may not be eligible for return, including:

Final sale or clearance items
Gift cards
Personalized or custom-made products
Hygiene-sensitive items, where applicable

Return Method

Returns are accepted by mail only.

To start a return, please contact us at:

Email: sandyrizzo2020@gmail.com

Please include:

Your order number
Reason for the return
Photos of the item, if it is damaged or defective

Our support team will provide return instructions and the appropriate return mailing address.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is:

Damaged
Defective
Incorrectly shipped

Original shipping charges are non-refundable unless the return is due to an error on our part.

We recommend using a trackable shipping service when returning an item. Sandy Rizzo is not responsible for return packages that are lost or damaged while being shipped back to us.

No Restocking Fees

We do not charge restocking fees for approved returns.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Email: sandyrizzo2020@gmail.com

Please provide:

Your order number
Clear photos of the item
Clear photos of the packaging
A brief description of the issue

We will review the issue and, if approved, arrange an appropriate replacement or refund.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved:

The refund will be issued to your original payment method.
Refund processing typically takes 5–10 business days, depending on your bank or payment provider.
Your financial institution may require additional time before the refund appears in your account.

Please note that original shipping charges are non-refundable unless the return is caused by an error on our part.

Exchanges

We currently offer replacements only when an item is:

Defective
Damaged
Incorrectly delivered

If you need a replacement, please contact us at:

Email: sandyrizzo2020@gmail.com

Order Cancellations

Orders may only be canceled before they are processed or shipped.

To request a cancellation, contact us as soon as possible:

Email: sandyrizzo2020@gmail.com

Once an order has shipped, it cannot be canceled and must follow our standard return process.

Non-Returnable Situations

We may refuse a return if:

The return request is made after the 15-day return period.
The item shows signs of use or damage caused by the customer.
The product is missing parts, accessories, tags, or original packaging.
The item is otherwise not in an eligible condition for return.

Contact Us

Name: Sandy+Rizzo
Email: sandyrizzo2020@gmail.com