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Orders placed online are available for pickup at the Gilded Oyster.
Orders are delivered once weekly on Wednesdays.
Please note that same-day pickup is not available.
Also, if order is placed Tuesday, it will be available the following Wednesday.
Once your order leaves our hands, we rely on the carrier to get it safely to you. If a package is stalled, misdirected, lost, or stolen during delivery, we will work with you to help resolve the issue.
If tracking shows your package as not delivered and it appears stalled, misdirected, or lost, we will encourage you to open an inquiry with the carrier to try to locate it. These investigations can take up to 30 days. If the package is not located or delivered after that time, we will issue a store credit. If tracking shows your package as delivered but you did not receive it, we ask that you file a police report and a stolen mail report with the postal service. Once you send us copies of those reports, we will begin working toward a resolution. In some cases, we may need additional information to complete the process.
We know how frustrating shipping issues can be and truly appreciate your patience and cooperation while we work to make things right.
Return Process:
Customers are responsible for mailing the product back to us first. Once received, we will inspect it, make any necessary repairs or replacements, and ship it back to you.
Important Notes:
90-Day Policy: We are happy to help with repairs or replacements within 90 days of your purchase.
After 90 days, we are not responsible for replacing or repairing products.
Items must be returned in clean condition.
Use E6000 for best results.
Apply a small amount of glue to the loose area.
Press firmly for 30–60 seconds.
Let it dry for 24 hours before wearing again.