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Once your Sandy+Rizzo order is marked “Delivered” by USPS or any carrier, it becomes the responsibility of the recipient. We’re unable to replace or refund packages that show as delivered but are reported missing or stolen.
For peace of mind, we recommend selecting insured or signature-confirmed shipping for orders over $100.
Thank you for supporting our small, woman-owned business — every order means the world to us!
Return Process:
Customers are responsible for mailing the product back to us first. Once received, we will inspect it, make any necessary repairs or replacements, and ship it back to you.
Important Notes:
90-Day Policy: We are happy to help with repairs or replacements within 90 days of your purchase.
After 90 days, we are not responsible for replacing or repairing products.
Items must be returned in clean condition.
Use E6000 for best results.
Apply a small amount of glue to the loose area.
Press firmly for 30–60 seconds.
Let it dry for 24 hours before wearing again.